Customer Service
Customer Service at Casagear
At Casagear, your satisfaction is important to us. Our team is here to help with product questions, order updates, shipping, returns, replacements, and refunds.
Need Help? Contact Customer Care
Email: support@casagear.com
If you don't see email reply in your inbox, Please check your Promotions or Spam folder.
Phone: 888-641-3914
Hours: Monday–Friday, 8:00 AM–3:30 PM PST
Response Time: Replies within 2–6 business hours
Google Top Rated Store • BBB Accredited
Casagear is based in Los Angeles, and orders are sorted and shipped from our warehouse in Pico Rivera, California.
How We Can Help
-Product details and availability
-Order updates and status
-Shipping timelines and tracking
-Returns, replacements, and refunds
-Order changes or cancellations
Orders & Changes
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped.
Returns & Refunds
If something is not right with your order, we are here to help. Eligible items may be returned within our stated return period, and approved refunds are issued to the original payment method.
Shipping & Delivery
Most orders ship within 2–7 business days. Delivery times may vary by location and shipping method. If you have any questions about shipping or tracking, please contact us.
AI Agent Help
Our AI Agent is available to help with common questions, including product information, order updates, shipping details, and return guidance. If you need additional assistance, our Customer Care team is always here to help.
