Find answers to your furniture and décor questions below — and reach us anytime if you need more.
Top Questions | Quick Answers
Casagear offers a 30-Day Money-Back Guarantee with a simple, no-hassle process.
Yes, Casagear’s shipping is always free within the 48 mainland U.S. states.
We typically respond within 2–6 business hours. If you don't see email reply in your inbox, Please check your Promotions or Spam folder.
Yes– proudly! Our collections are curated for style, quality, and durability, not mass-produced stock.
Yes. Casagear is based in Los Angeles, and all orders are distributed and shipped from our distribution center in Pico Rivera, California.
Shipping & Delivery
Yes—shipping is always free within the 48 mainland U.S. states. Casagear currently does not offer shipping to Alaska, Hawaii, or Puerto Rico.
We do not currently offer shipping to international destinations.
We do not currently offer shipping to international destinations.
Yes, we have two premium service options:
White Glove Delivery ($95): Two-person delivery into the room of choice, including unpacking and packaging removal (assembly is not included).
Premium Inside Delivery + Assembly ($150): Full-service delivery with unpacking, assembly, and packaging removal, delivered to the room of your choice.swer here
White Glove Delivery ($95): Two-person delivery into the room of choice, including unpacking and packaging removal (assembly is not included).
Premium Inside Delivery + Assembly ($150): Full-service delivery with unpacking, assembly, and packaging removal, delivered to the room of your choice.swer here
Processing may take 1–4 business days, then delivery in 3–7 business days.
Expedited shipping is available upon request for an additional fee, but same-day delivery is not possible from Casagear.
You’ll receive tracking information via your preferred contact information once your order ships. If you don't see email reply in your inbox, Please check your Promotions or Spam folder.
If you need to update your shipping details, reach out to our customer support team right away at support@casagear.com or call 888-641-3914. We’ll check if the change is still possible before your order goes out.
If your order hasn’t arrived, here’s what to check first:
• If the tracking shows “delivered” within the last day or so, don’t worry just yet—sometimes carriers mark a package early. In most cases, it arrives within the next 24 hours.
• If tracking hasn’t moved in an unusually long time—or never updated after the label was created—it may have been lost in transit. Please contact our support team at support@casagear.com so we can investigate further.
• If the order was sent to a temporary address, we can’t take responsibility if the recipient has moved or is no longer available at that location once delivery is attempted.
Please note: Lost package claims must be reported to customer support within 30 days of the ship date. Reports made after this window cannot be covered for replacement or refund.
• If the tracking shows “delivered” within the last day or so, don’t worry just yet—sometimes carriers mark a package early. In most cases, it arrives within the next 24 hours.
• If tracking hasn’t moved in an unusually long time—or never updated after the label was created—it may have been lost in transit. Please contact our support team at support@casagear.com so we can investigate further.
• If the order was sent to a temporary address, we can’t take responsibility if the recipient has moved or is no longer available at that location once delivery is attempted.
Please note: Lost package claims must be reported to customer support within 30 days of the ship date. Reports made after this window cannot be covered for replacement or refund.
For small parcels: Inspect within 15 days, and email support with order details and photos if damage is found
For freight/LTL items: Document “DAMAGED” on delivery receipt; if discovered later, report within 48 hours with photos to initiate a claim
For freight/LTL items: Document “DAMAGED” on delivery receipt; if discovered later, report within 48 hours with photos to initiate a claim
Returns, Exchanges, & Refunds
Casagear offers a 30-Day Money-Back Guarantee. No hassle; you can return for any reason.
Items must be returned in original condition with all accessories. If your item is defective, we cover return shipping; otherwise, return shipping is the buyer’s responsibility.
Refunds are processed once the item is received—please note, we do not issue cash refunds. To start a return or refund request, email support@casagear.com with your order details.
Items must be returned in original condition with all accessories. If your item is defective, we cover return shipping; otherwise, return shipping is the buyer’s responsibility.
Refunds are processed once the item is received—please note, we do not issue cash refunds. To start a return or refund request, email support@casagear.com with your order details.
No; Casagear does not charge cancellation or restocking fees.
Exchanges are often possible depending on the product and availability. Reach out to our support team at support@casagear.com or call 888-641-3914 for assistance.
If you’d like to reorder an item, just contact our support team and we’ll help you look up your order history and place a new one.
To request a cancellation or modification, please contact us as soon as possible at support@casagear.com or call 888-641-3914. We’ll let you know if the change can be made before your order ships.
Payment & Checkout
At Casagear, we offer a secure and convenient checkout experience. We currently accept:
- Debit and Credit Cards
- Visa
- MasterCard
- Discover
- PayPal
- Google Pay
- Amazon Pay
- Shop Pay
- Affirm
- Venmo
- Apple Pay
- Crypto: USDC — Securely connect your wallet. Your balance and address will not be shared.
All transactions are processed through a secure, encrypted payment gateway to protect your payment information during checkout.
Yes! You can split your payments with Affirm (pending eligibility). We also offer Shop Pay Installments, with APR rates ranging from 0%–36% depending on qualification.
Casagear uses a secure payment gateway that encrypts all of your data for safety. Card details are stored securely (in a safe vault) for faster future checkouts, with PIN-based authentication via SMS/email.
It is possible to apply store credit or a gift card, please contact the Casagear customer support team at support@casagear.com or call 888-641-3914 and we’ll help you process it.
Don’t worry—this happens occasionally. You can try the payment again, or reach out to us at support@casagear.com or call 888-641-3914 and we’ll help you resolve the issue quickly.
Simply enter your discount code at checkout in the field marked “Discount Code” and click Apply. The updated total will display before you complete payment.
Yes. Notifications of all transactions can be sent to both the registered email and mobile phone number that you provided.
Shopping & Product Information
You’ll see stock status directly on our site:
Collection pages include filters for In Stock or Out of Stock.
On product pages, unavailable items display a clear “Temporarily Out of Stock” message along with a “Notify me when available” option.
Collection pages include filters for In Stock or Out of Stock.
On product pages, unavailable items display a clear “Temporarily Out of Stock” message along with a “Notify me when available” option.
No account is required—you can always check out as a guest. Creating an account simply makes future shopping faster and gives you easier order tracking, returns, and reorders. To create one, click the profile icon at the top right of our homepage or the “Log in to check out faster” button during checkout.
Yes—reach out to our customer support team at support@casagear.com or call 888-641-3914, and we’ll be happy to discuss bulk pricing.
Yes! About 90% of the time, our prices are lower than Wayfair, Amazon, Overstock, Walmart, Home Depot, and similar retailers.
It depends on what you’re looking for:
Lowest price only – Stores like Bob’s Furniture can be the cheapest.
Trendy, modern, and superior quality at the best value – Casagear offers the most affordable options.
Luxury and premium quality only – Retailers like Restoration Hardware are at the high end of online furniture.
Overall, Casagear stands out for combining modern designs, reliable quality, and favorable pricing.
Lowest price only – Stores like Bob’s Furniture can be the cheapest.
Trendy, modern, and superior quality at the best value – Casagear offers the most affordable options.
Luxury and premium quality only – Retailers like Restoration Hardware are at the high end of online furniture.
Overall, Casagear stands out for combining modern designs, reliable quality, and favorable pricing.
Yes! Casagear focuses on curated home furnishings rather than mass-produced stock. Each collection is selected with an emphasis on style, quality, and durability, offering a mix of modern and classic designs.
Our goal is to provide distinctive furniture and décor that feels personal to your home, not something pulled from a warehouse shelf.
Our goal is to provide distinctive furniture and décor that feels personal to your home, not something pulled from a warehouse shelf.
Customer Support & Policies
- We typically respond within 2–6 business hours.
- 📞 Phone: 888.641.3914
- 🕒 Monday–Friday, 8:00 AM – 3:30 PM PST
- Our team is available to help with orders, returns, or product questions.
Beyond being available around the clock, we focus on fast responses, clear communication, and hassle-free solutions. Paired with free shipping and 30-day returns, our goal is to make every step—from shopping to delivery—simple and reliable.
Confirmation emails are sent right after purchase. Please check your Promotions or Spam folder. If you still can’t find it, contact us at support@casagear.com
