Casagear's Free Shipping Policy Explained: What's Covered, What's Not, and How to Get the Best Delivery Experience

Free Shipping on Every Order — No Minimum, No Fine Print

Ordering a sofa online and then discovering a $200 freight surcharge at checkout is one of the more frustrating experiences in furniture shopping. Casagear built its shipping policy specifically to avoid that moment.

Free shipping applies to every order shipped within the 48 mainland U.S. states — no minimum order value, no promo code required, no threshold to hit. Whether you’re picking up a single accent lamp or a full living room furniture set, the shipping cost is zero. That’s the policy, and it hasn’t changed.

There are two geographic exceptions worth knowing upfront: Alaska, Hawaii, and Puerto Rico are not included in the free shipping offer — additional charges apply for those destinations. International shipping is available to most destinations but also carries additional fees; you’d need to contact Casagear directly for a quote. So if you’re in the continental U.S., you’re covered completely. If you’re outside it, reach out before you order.

One more thing to know: Casagear ships to street addresses, not P.O. boxes. Providing a physical street address tends to speed up the FedEx routing process, so it’s worth double-checking that detail when you place your order.

How Your Order Actually Gets to You

The way a package travels from warehouse to front door depends almost entirely on what’s inside it. Casagear uses two distinct shipping methods, and understanding which one applies to your order sets realistic expectations from the start.

Small parcels — think decorative items, accent pieces, smaller home accessories — ship via FedEx Ground. These orders typically process within 1–3 business days, and once shipped, delivery runs 3–7 business days depending on your location. In practice, most customers in the contiguous U.S. are looking at a total window of around 4–10 business days from order placement to delivery.

Large shipments — sofas, bed frames, dining tables, bulkier bedroom furniture — travel by truck freight or LTL (less-than-truckload) carrier. This is standard industry practice for heavy, oversized furniture, and it’s the reason items arrive in better condition than they would packed onto a standard parcel truck. LTL freight takes longer and typically involves a delivery appointment window, so you’ll want to be available when the carrier calls.

Once your order ships, you’ll receive tracking information via your preferred contact method. If tracking shows “delivered” but nothing has arrived, don’t panic — carriers occasionally mark packages early, and in most cases the item shows up within 24 hours. If tracking hasn’t updated in an unusually long time after the label was created, that’s when it’s worth contacting Casagear’s support team directly at support@casagear.com or 888-641-3914.

White Glove Delivery and Premium Assembly: What Each Option Actually Includes

Standard free shipping gets your order to the curb or front door. For large furniture pieces, that’s sometimes all you need — but often it isn’t. Carrying a sectional sofa up two flights of stairs alone is not a fun afternoon.

Casagear offers two paid upgrade options for larger items, and the distinction between them matters:

White Glove Delivery ($95): A two-person team delivers the item into the room of your choice, unpacks it, and removes all packaging materials. Assembly is not included in this tier. This option works well if you’re comfortable putting the piece together yourself but want the heavy lifting handled — literally.

Premium Inside Delivery + Assembly ($150): This is the full-service option. The team delivers to your room of choice, unpacks everything, assembles the item, and removes all packaging. If you’re ordering a bed frame, a large wardrobe, or any piece with significant assembly steps, this option saves a meaningful amount of time and effort.

Both upgrades are available on large furniture items and can be arranged by contacting Casagear at support@casagear.com. If you’re ordering something that you know will be heavy or complex — a new bedroom set, a dining table with multiple components — it’s worth factoring this cost into your budget from the beginning rather than discovering the logistics problem after checkout.

What Happens If Something Arrives Damaged

Furniture damage in transit is relatively uncommon, but it happens — and knowing the right steps in advance makes a significant difference in how quickly it gets resolved.

The most important rule: inspect your order at the moment of delivery, before the driver leaves. This applies especially to freight shipments. If you notice visible damage, note it as “DAMAGED” directly on the delivery receipt. If the damage is significant enough, you can refuse the delivery entirely and mark the receipt as “Refused due to damages” — this actually speeds up the refund and claims process rather than slowing it down.

For smaller parcels, inspect the item within 48 hours of delivery and report any damage with photos to Casagear’s support team. The 48-hour window is important; reporting promptly makes the claims process much smoother.

If concealed damage turns up after unpacking — something that wasn’t visible from the outside — do not discard the packaging. The original packaging is often required for carrier claims, and tossing it can complicate resolution. Contact support immediately with your order number, photos of the damage, and the name on the order.

For freight deliveries specifically, Casagear recommends a thorough inspection for both visible and concealed damage before signing off. Taking a few extra minutes at delivery is worth it.

Casagear’s support team can be reached at support@casagear.com or by phone at 888-641-3914.

Returns, Refunds, and the 100% Money-Back Guarantee

The shipping policy doesn’t exist in isolation — it connects directly to how returns and refunds work, and that context matters when you’re making a significant furniture purchase.

Casagear offers a standard 30-day return window on most items. If a purchase doesn’t meet your expectations for any reason, you can initiate a return within that period by contacting support to receive an RMA (return authorization number) and return address. Items need to be returned in their original factory condition, including all packaging, warranty cards, and accessories, to qualify for a full refund.

One nuance: if you’re returning something due to buyer’s remorse — meaning the item arrived fine but you changed your mind — return shipping costs are your responsibility. This is standard across most furniture retailers. If the item arrived damaged or defective, that’s a different conversation and Casagear’s team handles it accordingly.

The 100% money-back guarantee means that once a returned item is received in original condition, a full refund of the purchase price is issued — no partial credits, no restocking fees eating into your refund.

For anyone who wants to shop a wide range of furniture and home decor with confidence, the combination of free shipping, clearly defined delivery upgrades, and a genuine money-back guarantee removes most of the risk that typically comes with buying furniture online. The policy is straightforward enough that you shouldn’t need to read it twice.